Privacy Policy

Privacy Policy for Go Happy Prints

Effective Date: September 17, 2024

Welcome to Go Happy Prints (referred to as “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit our website (www.gohappyprints.co.uk) or engage with our services. It also explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise those rights.

Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Data Controller Information

  • Business Name: Go Happy Prints
  • Website: www.gohappyprints.co.uk
  • Email: gohappyprints18@gmail.com
  • Address: Fenners Marsh, Gravesend, Kent, DA12 2JH

2. What Personal Data We Collect

We collect different types of personal data depending on your interactions with our website and services. The types of data we may collect include:

Data You Provide to Us:

  • Contact Information: Name, email address, postal address, and phone number.
  • Billing Information: Payment details, billing address, and transaction history.
  • Account Information: Username, password, and order history when you create an account.
  • Customer Service Information: Any information you provide when contacting us for support or queries.

Data Collected Automatically:

  • Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, and device type.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to gather information about your interactions with our site. For more information, please refer to our Cookie Policy.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To Process Orders: Including order confirmation, payment processing, and delivery.
  • To Provide Customer Support: Responding to inquiries, resolving complaints, and addressing issues.
  • To Improve Our Services: Analyzing website usage to improve the user experience and develop new features.
  • To Communicate with You: Sending transactional emails (order confirmations, shipping updates) and promotional materials (if you’ve opted in).
  • To Comply with Legal Obligations: Maintaining records for tax and accounting purposes, and complying with other legal requirements.
  • To Ensure Security: Protecting our website and users from fraudulent or malicious activity.

4. Legal Basis for Processing Personal Data

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contractual Obligation: We process your personal data to fulfill our contract with you (e.g., processing your orders).
  • Legitimate Interests: We may process your data to improve our services, ensure the security of our site, and maintain customer relationships.
  • Consent: We process your personal data for marketing purposes only if you have given us explicit consent.
  • Legal Compliance: We process personal data to comply with applicable legal obligations.

5. How We Store and Secure Your Personal Data

Your personal data is stored securely in our database and on trusted third-party servers. We implement technical and organizational measures to protect your data, including:

  • Data Encryption: We use Secure Sockets Layer (SSL) encryption to protect data transmission on our website.
  • Access Controls: Only authorized personnel have access to personal data.
  • Regular Audits: We regularly review our data processing and security practices to ensure compliance with GDPR.

Despite our efforts to protect your personal data, no method of transmission over the Internet is completely secure. We cannot guarantee the absolute security of your data but we take every reasonable precaution.

6. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. However, we may share your personal data with trusted partners to facilitate certain services, including:

  • Payment Processors: To securely process your payments.
  • Shipping Providers: To deliver your orders.
  • Marketing Platforms: If you’ve opted in to receive promotional materials, we may use third-party email services to send them.
  • Service Providers: To assist us with website hosting, analytics, and other necessary functions.

All third parties we work with are required to handle your personal data in accordance with GDPR, ensuring the same level of protection we provide.

7. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure that the transfer complies with applicable laws and that an adequate level of protection is maintained, either through EU-approved standard contractual clauses or other appropriate safeguards.

8. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete personal data.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances (e.g., if it’s no longer necessary for the purpose it was collected).
  • Right to Restrict Processing: You can request that we limit the processing of your personal data.
  • Right to Data Portability: You can request that we provide your personal data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your personal data for marketing purposes or on the basis of legitimate interest.

To exercise any of these rights, please contact us at gohappyprints18@gmail.com.

9. Retention of Your Personal Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., for tax or accounting purposes). When your data is no longer needed, we will securely delete or anonymize it.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that data as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or a notice on our website. Please check this page regularly for updates.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights under GDPR, please contact us at:

  • Email: gohappyprints18@gmail.com
  • Address: Go Happy Prints, Fenners Marsh, Gravesend, Kent, DA12 2JH

By using our website, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Go Happy Prints with your business stationery needs!

This privacy policy is compliant with the GDPR and is designed to maintain transparency, protect user privacy, and clarify how personal data is handled.