Refund & Returns Policy

Refunds and Returns Policy for Go Happy Prints

Effective Date: September 17, 2024

At Go Happy Prints, we strive to provide high-quality business stationery products to our customers. We want you to be fully satisfied with your purchase. If for any reason you are not, this Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

Our policy lasts for 7 days from the date you receive your order. If 7 days have passed since your delivery, we cannot offer you a refund or exchange, except in cases of faulty or damaged items.

  • Non-customized Products: Eligible for return and refund if unused and in the original packaging.
  • Customized or Personalized Products: Due to the nature of customized items, these products are non-refundable unless they are faulty or damaged upon arrival.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • Non-customized Products:
  • Must be unused, undamaged, and in the same condition that you received them.
  • Must be returned in their original packaging.
  • Customized Products:
  • Returns are only accepted if the product is faulty, damaged, or if there was a mistake made in the customization process by Go Happy Prints.
  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation or receipt, when initiating a return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
  • Email us at gohappyprints18@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
  • Attach photos if the product is faulty or damaged.
  1. Approval:
  • Once we receive your return request, we will review it and respond within 2 business days with instructions on how to proceed.
  • If your return is approved, we will provide you with the return address and any additional instructions.
  1. Return Shipping:
  • Customers are responsible for the shipping costs of returning non-faulty items.
  • If the product is faulty or damaged upon arrival, Go Happy Prints will cover the return shipping costs.

4. Refund Process

Once your returned product is received and inspected, we will send you an email to notify you of the status of your refund.

  • Approved Refunds: If your refund is approved, the refund will be processed and applied to your original method of payment within 5-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted if the product is not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Non-refundable Items: Customized or personalized products that are not faulty or damaged are non-refundable.

5. Exchanges

We only replace items if they are defective, damaged, or if a mistake was made by Go Happy Prints. If you need to exchange an item for the same product, please email us at gohappyprints18@gmail.com with the details, and we will assist you with the process.

6. Shipping Costs and Return Fees

  • Customer Responsibility: For non-faulty returns, customers are responsible for covering the cost of return shipping.
  • Go Happy Prints Responsibility: For faulty, damaged, or incorrect products, Go Happy Prints will cover the cost of return shipping.
  • Shipping Fees: Original shipping costs are non-refundable unless the item was faulty or damaged.

7. Non-returnable Items

Certain products are non-returnable, including:

  • Customized or personalized stationery.
  • Items that are not in their original condition, are damaged, or have missing parts not due to our error.

8. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company or bank. It may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at gohappyprints18@gmail.com.

9. Faulty or Damaged Items

If you receive a faulty or damaged item, please email us at gohappyprints18@gmail.com with your order number and photos of the damage within 7 days of receiving your order. We will assess the situation and arrange for a replacement or refund where applicable.

10. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us at:

  • Email: gohappyprints18@gmail.com
  • Address: Fenners Marsh, Gravesend, Kent DA12 2JH

By shopping at Go Happy Prints, you agree to the terms and conditions of this Refunds and Returns Policy. We are committed to providing you with the best possible service and ensuring your satisfaction with every purchase.

This policy is designed to be transparent, fair, and compliant with consumer protection laws in the UK.